Support

How do I register a proctor?

Once a student has registered for a course with a proctored exam they will need to click on the “add a proctor” link, which is located next to Read more...

How do I view lectures and material?

All lectures and learning materials are provided online. University of the People offers a unique learning experience that combines peer-based and Read more...

May I talk to someone?

UoPeople is always ready to answer your questions. Visit our Contact Us page to find the relevant department for your query. Read more...

Do you offer English writing courses?

Students who are interested in pursuing a full degree at UoPeople can have the option to take a Technical Writing course (among others) to prepare them Read more...

Is it compulsory to take proctored exams?

Every student at UoPeople must take proctored exams prior to graduation. Students that are taking a course, which is listed in the Proctored Course List, Read more...

Do I need to assign a proctor for every course?

If a student did not register for a course that requires a proctor then there is no need to assign proctor details to the system. Read more...

Can a proctor be anyone that I know?

An approved proctor is a third party reputable person of integrity but not a UoPeople student or a relative of a UoPeople student. For example, a proctor Read more...

I am having difficulty locating a proctor, what can I do?

If a student is having difficulty locating a proctor, they may contact their Program Advisor to discuss who may be able to serve as a proctor for them. Read more...

How can I change my e-mail address in your files?

You can edit your contact details by going to the 'Change Personal Information' page in the Student Portal. Read more...

What happens if my English is not very good?

UoPoeple is currently taught in English and therefore requires a minimum level of English in order to be admitted. For those students who may need some Read more...

It won't let me login to my application even after I reset.

Please email the Office of Admissions directly so they may address this specific problem. Please include your Applicant ID #, should you have one, in the Read more...

What do I do if my proctor has not received the e-mail from Student Services?

If a student’s proctor has not received the confirmation e-mail from Student Services, the student will need to contact their Program Advisor during Read more...

Can my proctor oversee my exam remotely?

UoPeople students can take exams with an offline proctor, free of charge, or with an online proctor, using ProctorU services. If you choose to have Read more...

How do I gain access to a course?

You can only access courses you were registered to in the past term or courses you are currently taking. Simply scroll down your VLE homepage to view Read more...

Will I still be registered for my course if my proctor does not confirm?

Registrations for courses with a proctored exam are pending upon the approval of a proctor. Students who do not successfully identify a confirmed proctor Read more...

What happens if my proctor does not receive the e-mail with the code?

It is the student’s sole responsibility to verify that their proctor received such an e-mail. If the proctor did not receive such an e-mail at least Read more...

What shall I do if I encounter a technical error while using the Virtual Learning Environment (VLE)?

If you continue to encounter a technical error, Technical Support is available through e-mail at support@uopeople.edu. Please include the following Read more...

Where can I find the Undergraduate University Catalog?

You can find the University Catalog on the UoPeople website, the UoPeople online Virtual Learning Environment (VLE) or by clicking this link:  http:// Read more...

How can i find the password to take the final exam?

For questions relating to passwords, please contact student.services@uopeople.edu Read more...

If my proctor did not confirm during the registration period, can I re-register for the course before the term commences?

Should a proctor not confirm during the registration period, students will have the opportunity to re-register for the course and appoint a proctor during Read more...

How do I register for a course with a Proctored Exam?

Courses that require a proctor are marked as "required-proctored" under the type column in the course-offering list for the next term, which is Read more...

What does my proctor need to do for me to be able to take the exam?

The proctor will compare the student's personal details, as presented in the Official ID, with the personal details that he/she received from UoPeople. Read more...

I e-mailed my instructor and never got a response, what shall I do?

All students have the right to expect a timely response from their instructors. If you have e-mailed an instructor and have not heard back, please feel Read more...

Can my proctor confirm the request at any time before the new term starts?

Unfortunately proctors must approve the request during the registration period. If the proctor is not confirmed during this period, the student will not Read more...

Am I able to take my exam even if my proctor does not show?

If the proctor does not show for the exam, the student will not be allowed to take the exam and will fail the course and be given the letter grade “ Read more...

Why am I not getting any e-mails and others are?

Chances are your e-mail address in your profile is either wrong or disabled. It could also be that you are not subscribed to the forums that are Read more...

How do I find course X?

If you are not already enrolled in a course you can search for it by name and description. Read more...

I cant open my confirmation email. Can you send me another one?

Please email the Office of Admissions directly so they may address this specific problem. Please include your Applicant ID #, should you have one, in the Read more...

How can I stop all of these e-mails?

E-mails are an essential part of the way the VLE works. They are used to keep you up to date with what is going on. If you wish to reduce the amount of e- Read more...

Does my proctor need to be there for the entire exam?

Yes, your proctor is required to supervise the entire exam up until you submit the final exam. Read more...

How can I see my recent assignment feedback?

There are many ways you can access your instructors' feedback. The most common method is by simply going to the same place where you uploaded the work. Read more...

Why is there no upload box?

This is either because: • The assignment has now closed • The assignment is not yet open • You already uploaded something and the settings Read more...

Where have all of the weeks / topics gone?

You have probably clicked on the tick box. To reveal all of the other weeks / topics you need to click on the tick box which you will see in the right Read more...

Can you send the learning materials because my internet connection is very slow?

University of the People offers a unique learning experience that combines peer-based and collaborative learning, with information technologies and the Read more...

How do I get back to the homepage?

Use the navigation bar at the top left of the page or the button at the very bottom of the course. Read more...